At HYJ Kiddies, we want you to be fully satisfied with every purchase. If you’re not happy with an item, our return policy allows you to return or exchange it under the conditions outlined below. Please read through our policy carefully.
Items can be returned within 7 days of delivery for a refund or exchange. To be eligible for a return, items must:
Please note: Certain items, including underwear and personalized items, are non-returnable for hygiene and customization reasons.
Contact Us: Email or call us within 7 days of receiving your item to initiate a return. Include your order number and the reason for the return.
Return Shipping: Pack your items securely and ship them back to us using a traceable shipping method. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Inspection and Approval: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days. Refunds will be credited back to your original payment method. Please note that shipping fees are non-refundable unless the item was damaged or incorrect.
If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or full refund, including return shipping, at no additional cost to you.
For any return inquiries or further assistance, please reach out to us at:
Email: contact@hyjkiddies.com
Phone: 08067868763
Thank you for choosing HYJ Kiddies. We are committed to making your shopping experience as enjoyable as possible and look forward to assisting you!
